At Tinge, we want you to love your purchase. If something isn’t right, we’ll make it simple to return or exchange.

⸻

1) Return window

You have 30 days from delivery to request a return or exchange.

⸻

2) Condition requirements

To be eligible for a change-of-mind return or exchange, items must be:

• Unused, unassembled, and in original packaging (including all hardware and inserts).
• Assembled or used items cannot be returned unless defective.

⸻

3) If your item is defective or damaged (we cover it)

• Report the issue within 14 days of delivery.

• Upload photos/videos through our return portal (see Section 7).
• We’ll arrange a free replacement. When possible, we’ll replace the affected part only to reduce waste.
• If a full return is required, we cover all shipping and arrange courier collection from your address.

⸻

 4) If you changed your mind (you cover $30) 

• Use the return portal to request a return.
• A flat $30 fee per return covers the prepaid shipping label and will be deducted from your refund.
• We will email you a prepaid return shipping label.
• Items must meet the condition requirements in Section 2.
• Original shipping (if any) is non-refundable.

⸻

5) Exchanges

• Exchanges also go through our return portal.
• For unwanted exchanges, the $30 fee applies.
• For defective exchanges, no fees apply.

⸻

6) Non-returnable items (Updated)

• Items that cannot be placed in their original box with all accessories exactly as received.
• Gift cards.

⸻

7) How to start a return or report an issue

All returns and exchanges are handled through our online return portal:

■ Start your return here: https://hellotinge.com/a/service? If you can’t access the portal, please email support@hellotinge.com with your order details.

⸻

8) Refund timing

• Refunds are issued to your original payment method after we receive and inspect your return.
• Processing usually takes 3–5 business days after inspection, plus your bank’s posting time.
• In some cases, to save you time, we may issue a refund without requiring the item to be returned (“returnless refund”), provided we determine the case is not abusive.

⸻

9) Packaging & notes :

• Please repack items securely in the original carton(s).
• Print the prepaid return label we email you and attach it to your package.
• Drop off your package at any post office or schedule a pickup (no additional payment required).

⸻

10) Orders from stockists/marketplaces

If you purchased from a stockist or marketplace, please contact them directly for returns.

⸻

11) Cancellations & address changes

• If your order hasn’t shipped, we’ll do our best to cancel or update the address.
• If it has shipped, please use the return portal to start a return.

⸻

12) Your rights

Nothing here limits your statutory rights where applicable.