Frequently asked questions

you’ve got questions, we’ve got answers

Can I cancel my order or change my shipping address?
>
If your order hasn’t shipped yet, we’ll do our best to help.
Email info@hellotinge.com as soon as possible with your order number and what you’d like to change. Once an order is already in transit, cancellation or address changes may no longer be possible from our end.
When will a sold-out color or dresser be back in stock?
>
Restock timing varies by model and color.
If you're waiting for something specific, email info@hellotinge.com with the dresser and color you’re looking for and we’ll let you know if a restock date has been confirmed.
What’s your return policy?>

We offer a 30-day return window. If it is not quite right, let us know and we’ll help with the return or exchange process, no stress. 

Need to make a return? Get started here.
Do you offer a warranty?
>

We do. All our pieces come with a limited warranty that covers manufacturing defects. If something’s off, we’ll make it right.

Need to get in contact? Send us a message at info@hellotinge.com and we’ll respond quickly.
Is it safe for kids or pets?>
Yes! Our pieces are waterproof, have soft edges, and come with anti-tip wall mount kits. Great for nurseries, playrooms, or anywhere the tiny tornadoes roam.
Do you offer replacement drawers or parts?>
We don’t sell drawers separately, but if something arrives off or damaged, we’ll fix it fast. Just reach out to info@hellotinge.com and we’ll make things right.
What makes Tinge furniture different?>
Glad you asked! We design pieces that are light-weight, good-looking, and built to move when you do. No heavy lifting or clunky parts. Just smart materials and clean design that actually fits your life.
Are your dressers made from real wood or fabric?>

A little bit of both! All of our dressers feature stain-resistant fabric drawers supported by a strong metal frame.

Our outer drawer fabric is a tightly woven 100% polyester faux linen, with a 100% polypropylene nonwoven interior. The structural frame is powder-coated steel.

Our Lira collection has an outer frame made from engineered hardwood, while our Naima and Zana collections feature a tightly woven fabric exterior. No matter the style, they’re designed to feel sturdy while staying lightweight.


Is Tinge furniture durable?>
Yes, totally. Every piece, whether fabric or wood-finished, has a strong metal frame and premium quality materials that are ready for real life.
  Will the fabric tear or wear out?>
Nope. We use thick, tightly woven fabric that holds its shape, resists sagging, and handles daily use without a fuss.
How do I clean and care for my dresser?>
No special tools needed, just wipe it with a damp cloth. The fabric is stain-resistant and the wood finishes are sealed to handle life’s little spills.
Is it easy to assemble?>
We made assembly as painless as possible. All tools included, clear steps, and a helpful video guide to walk you through each step.
Can I move it around easily?>
Definitely. Tinge pieces are lightweight but sturdy, so whether you're reorganizing your room or moving apartments, it won’t be a workout.
Where is your furniture made?>
Tinge is designed in Canada and made responsibly with our partners overseas. We care about quality and production that feels good from start to finish.
Do you offer swatches or samples?>

Not just yet, but we’re working on it. Our product photos are color-accurate and show textures true to life.

Still unsure? Message us at info@hellotinge.com and we’ll help you out!
What kind of spaces is Tinge best for?
>
Apartments, dorms, family homes, offices. Basically, real spaces where people actually live. If you love color, clean design and flexible storage, you’re in the right place.
Are you open to partnerships or collaborations?
>
Absolutely! We love connecting with creators, designers, and brands who share our love for good furniture and design. If you're interested in working together, send us an email at partnerships@hellotinge.com and let's chat!